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Self-Help Development Programme (SHDP)

PROGRAMME OVERVIEW

 The Self Development Programme (SDP)/ Work Readiness Programme (WRP) aligns with the Managing Self level of the Leadership Pipeline model. It is designed to equip participants with the necessary skills and competencies to function effectively in predominantly task oriented roles. The programme introduces participants to Total Quality Management (TQM), to drive a deep understanding of how their job roles contribute to organizational performance.

 

Pre and post module evaluation tests are conducted during this programme to track learning impacts and ensure participants’ competency gaps are identified and filled.

LEARNING OUTCOMES
  • Gain understanding of personal strengths and possible limitations in relation to job role
  • Develop a can-do attitude and drive to accomplish tasks and performance targets
  • Apply work tools effectively in achieving desired outcomes
  • Manage time effectively
  • Develop cognitive skills to manage emotions and interpersonal relationships with others
  • Develop personal character that supports integrity and professionalism
  • Consistently deliver high quality in operations
  • Collaborate with team members, improve business processes and deliver on expected job outcomes

 

CORE MODULES
  • Personal Mastery and Effectiveness Workshop
  • Total Quality Management

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PERSONAL EFFECTIVENESS SKILLS WORKSHOP

 The Personal Effectiveness Skills workshop is designed to provide participants with skills and techniques that will enable them enhance their personal impact, influence and effectiveness in their job role and in dealing with others.

 MODULE CONTENT
  • Understanding human behaviour
  • Personal mastery
  • Professional conduct
  • Assertiveness skills
  • Effective communication
  • Time management
  • Conducting effective meetings
  • Conflict management
LEARNING OUTCOMES

 At the end of this module, participants should be able to:

  • Display effective interpersonal skills in line with the organization’s cultural values
  • Display a high sense of professionalism in their outlook and personal interaction with others
  • Manage their time more effectively thereby enhancing their productivity
  • Persuade and influence others in order to achieve results
  • Manage their emotions more effectively
  • Improve the quality of their communication with others
  • Relate confidently with supposedly “difficult’ people
  • Proactively prevent and/or manage conflict in their relationship with others
  • Become committed to being the best they possibly can through attitudinal change and transformation
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Total Quality Management (TQM) 

This programme examines the concepts and principles of Total Quality Management (TQM) and how these relate to the organization. It focuses on the pillars of quality management including customer focus, teamwork and continuous improvement of business processes. Participants will be provided with a clear view of how their job roles contribute to organizational performance.

MODULE CONTENT
  •  Introduction to Quality Management
  • Customer perceptions of quality
  • Costs of quality
  • The concept of internal and external customers
  • Customer-supplier alignment
  • Process management
  • Service quality indicators
  • Quality Action Teams
Apply Now

Need Clarity

We can give you a call
Say when

Or you can call us on (234)-1-453 0959

LEARNING OUTCOMES 

At the end of this module, participants should be able to:

  • Apply the principles of TQM, with a clear understanding of the philosophy behind it
  • Understand the context and content of organizational transformation related to quality improvement
  • Understand customer perceptions of quality and apply this knowledge in enhancing product/service competitiveness and client satisfaction levels
  • Understand the various costs associated with quality and apply this knowledge in managing organizational costs
  • Deal with process related problems
  • Apply process performance measures and measurements and be able to integrate them into the performance appraisal process
  • Understand the various roles of members of quality action teams