Negotiation is a “give and take” bargaining process which when conducted well, leaves all parties feeling good about the result and committed to achieving it. In this course participants cover both the hard and soft skills of negotiation and conflict management, and learn to distinguish between position and interest in the negotiation process.
This highly interactive course explores a range of strategies, techniques and steps involved in the process of successful conflict management and negotiation. Amongst others, self- management, comprehensive preparation, systemic analysis and reflection and best alternatives are taught as ways to engage in negotiation and to defuse conflict.
Negotiation Skills and Conflict Management