This course addresses the principles and concepts of emotional intelligence in respect of life and workplace relationships. We will explore personal competencies, as participants will need to identify which skills and attitudes they may need to develop. Using emotional intelligence to build and manage teams is examined in the final section of the course. Participants will apply what they know to workplace relationship building strategies. The course allows participants to explore personal behaviour and how it manifests in the workplace together with solutions to ensure constructive and productive workplace relationships.
NQF level: 5